Terms & Conditions

1. Eligibility

You must be at least 18 years old and have the legal capacity to enter a binding contract. By placing an order you confirm that the information you provide is accurate and that you are purchasing for personal, non-commercial use unless we agree otherwise in writing.

2. Our products

All engagement rings, wedding bands, and fine jewellery pieces sold by Savoir-Faire are made to order in Australia. Each piece is hand-crafted; minor variations in colour, finish, and the placement of melee or pavé stones are an inherent feature of hand workmanship and are not defects.

Diamonds are lab-grown unless otherwise agreed in writing, and are certified by the International Gemological Institute (IGI) or Gemological Institute of America (GIA). Certificate details are provided on delivery. Natural diamonds can be sourced on request via our consultation process.

Product images are illustrative. The exact appearance of your piece will depend on the metal, setting, centre stone, and any personalisation you select.

3. Pricing, GST and quotes

All prices shown on our website are in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST) where applicable. Prices may change without notice before an order is accepted.

Our website displays a “From”price combining the setting price with the live price of a qualifying signature stone pulled from our diamond supplier’s inventory. Because diamond prices change in real time, the final price confirmed in your written quote is the price that applies to your order.

Shipping charges and any applicable duties or taxes for international orders are calculated and shown before you confirm payment.

4. Orders and acceptance

Your order is an offer to buy. A contract is formed only when we confirm acceptance of your order in writing (by email or order confirmation page). We may decline to accept an order at our discretion, including where:

• a product is out of stock or no longer available;
• there is a pricing or description error on the website;
• we cannot verify your identity or payment details;
• the order would breach any applicable law or these Terms.

If we cannot accept your order, we will notify you and refund any payment in full.

5. Payment

Orders must be paid in full before manufacture begins, unless you use one of our buy-now-pay-later options available at checkout (Afterpay, Zip, Klarna), or a finance arrangement we set up with you through a consultation (PayRight, Elevant). Payments are processed by Shopify Payments and the relevant third-party providers. We do not store full card numbers on our servers.

6. Made-to-order and personalisation

All pieces are bespoke and manufactured specifically for you. Because of the custom nature of the work, orders cannot be cancelled or refunded for change of mind once manufacture has started. This does not limit your rights under the Australian Consumer Law — see our Refund Policy.

Standard lead time is approximately 3 weeks from payment, subject to diamond availability and any personalisation you request. We will confirm a more accurate timeline in your order confirmation.

7. Delivery and risk

Delivery terms, timeframes, carriers and insurance are set out in our Shipping Policy. Risk in the goods passes to you when they are delivered to the address you nominate. Title passes only once we have received payment in full.

8. Returns, resizing and warranty

Returns, exchanges and repairs are governed by our separate Refund Policy and Warranty. Nothing in these Terms limits the consumer guarantees provided by the Australian Consumer Law, which include a right to a remedy if goods have a major failure or are not of acceptable quality.

One complimentary resize is included within 12 months of delivery for qualifying designs. Conditions and procedure are set out in the Warranty page.

9. Intellectual property

All content on this website — including text, photography, graphics, logos, product designs, ring names, and code — is the property of Savoir-Faire or used under licence, and is protected by Australian and international intellectual-property laws. You may view, download and print content for personal, non-commercial use only. Any other use requires our written permission.

Custom designs we create for you remain our intellectual property. You receive a perpetual, personal, non-transferable licence to own and wear the physical piece we supply.

10. Acceptable use of the website

When using our website you must not:

• infringe our or any third party’s intellectual-property rights;
• attempt to gain unauthorised access to any part of the website, servers, or networks;
• use bots, scrapers, or automated tools to harvest prices or content;
• upload malicious code or interfere with the normal operation of the website;
• submit false, misleading, or defamatory content through any form.

11. Limitation of liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law, to the extent that doing so would be unlawful. Each provision of these Terms applies only to the extent that it does not have that effect.

Most of what we supply — including engagement rings, wedding bands and fine jewellery — is goods of a kind ordinarily acquired for personal, domestic or household use. For those goods, our liability for a failure to comply with a consumer guarantee cannot be, and is not, limited to the remedies listed below. Where you are entitled to a remedy for a major failure, the choice of a refund or a replacement is yours, and you may also recover compensation for any other reasonably foreseeable loss or damage.

Only for goods or services that are not of a kind ordinarily acquired for personal, domestic or household use, and only to the extent permitted by section 64A of the Australian Consumer Law, our liability for failure to comply with a consumer guarantee is limited, at our election, to:

• replacing the goods or supplying equivalent goods;
• repairing the goods;
• paying the cost of replacing the goods or of acquiring equivalent goods; or
• paying the cost of having the goods repaired.

For services in that category, our liability is limited, at our election, to resupplying the services or paying the cost of having them resupplied.

Subject to the rights and remedies above, and to the maximum extent permitted by law, we are not liable for any indirect, incidental, consequential or special loss — including loss of profit or loss arising from delays outside our reasonable control — however it arises. Nothing in this clause limits any liability that the Australian Consumer Law does not allow us to exclude.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

13. Governing law

These Terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia.

14. Changes to these Terms

We may update these Terms from time to time. The current version will always be available at www.savoir-fairejewellery.com.au/terms-and-conditions. Orders are governed by the Terms in force at the time we accept your order.

15. Contact