Question 1

How does the custom design process work?

Accepted Answer

It starts with a free consultation where we discuss your vision, budget, and timeline. Our designers then create 3D renders and video previews of your ring. You can request changes until you're completely happy. Once approved, your ring is handcrafted by our master jewellers and delivered approximately 3 weeks from payment.

Question 2

What are lab-grown diamonds?

Accepted Answer

Lab-grown diamonds are chemically, physically, and optically identical to mined diamonds. They're created in controlled environments using advanced technology that replicates the natural diamond-growing process. They come with the same IGI certification as mined stones.

Question 3

Can I customise every aspect of my ring?

Accepted Answer

Yes. You can choose your setting style, metal type, diamond shape, carat weight, and every design detail. You can also bring your own diamonds or gemstones for us to work with. Our designers will guide you through each decision.

Question 4

How long does it take to make a ring?

Accepted Answer

Standard lead time is approximately 3 weeks from payment. More complex designs or a specific diamond search can take longer — we'll confirm a clear timeline before you pay.

Question 5

What payment options do you offer?

Accepted Answer

We accept all major credit cards, Apple Pay, and Google Pay. We also offer buy-now-pay-later at checkout through Afterpay, Zip, and Klarna. For larger purchases, our team can arrange a payment plan through our finance partners PayRight and Elevant — just ask during your consultation.

Question 6

Do you ship internationally?

Accepted Answer

Yes. We offer free, insured shipping to all Australian addresses and internationally. Every order is shipped with full insurance and tracking.

Question 7

What if I don't know my ring size?

Accepted Answer

We offer a ring size finder tool on our website, or you can request a free ring sizing kit. If you're unsure, you can select 'Help Me Later' during the ordering process and we'll help you find the right size before crafting begins.

Question 8

Do you offer a warranty?

Accepted Answer

Yes. Every Savoir-Faire ring comes with a lifetime structural warranty. We also include one free resize within the first 12 months. See our warranty page for full details.

Question 9

Can I do a virtual consultation?

Accepted Answer

Absolutely. We offer virtual consultations via video call for customers anywhere in Australia or internationally. It's the same personal experience as visiting our Australian studio.

Frequently Asked Questions