Shipping Policy

1. Production timeframe

Standard lead time is approximately 3 weeks from payment. This covers diamond sourcing, CAD confirmation (where applicable), casting, hand-setting, polishing, and final quality inspection by our master jeweller.

Complex designs, specific diamond searches, or peak seasons (Christmas, Valentine’s Day) may extend lead time. If your timeline is critical, please tell us at consultation and we will confirm a realistic completion date before you pay.

2. Australian shipping

• Free insured express shipping on every Australian order, regardless of value.
• Carrier: StarTrack or Australia Post Express, with signature on delivery required.
• Typical transit time after dispatch: 2–5 business days to metro areas; 3–7 business days to regional locations.
• A tracking number is emailed when your order leaves our studio.
• Full insurance is included for the entire transit.

3. International shipping

• We ship internationally via DHL Express or FedEx International Priority, insured and signature-on-delivery.
• Cost is quoted individually at checkout or during consultation, based on destination, declared value, and insurance premium.
• Typical transit time: 3–10 business days depending on destination and customs.
• Duties and import taxes are the responsibility of the buyer and are not included in the shipping cost. Your courier will contact you before delivery if any payments are required.
• If a parcel is refused at delivery or returned to us due to unpaid duties, we will contact you to arrange re-delivery at cost.

4. Dispatch address and signature

All parcels require a signature on delivery. Please provide a shipping address where someone will be available to sign during business hours. We cannot ship to PO Boxes, parcel lockers, or mail-forwarding services — the carrier’s insurer considers these unacceptable risk.

If delivery is missed, the carrier will leave a card and hold the parcel at a local depot for pickup.

5. Studio pickup

If you prefer, we can hold your completed piece at our Melbourne office (L8, 11 Queens Lane, Melbourne VIC 3004) for you to collect in person by appointment. There is no charge for studio pickup. We ask that you bring photo ID matching the order name.

6. Risk in the goods

Risk in the goods passes to you on delivery. Until then the piece travels fully insured at our cost for Australian shipments, or at the buyer’s cost for international shipments.

7. Delays outside our control

We are not liable for delays caused by events outside our reasonable control, including carrier capacity issues, severe weather, customs holds, strikes, pandemics, or the non-availability of a specific hand-selected diamond. If a delay is likely we will contact you as early as possible with an updated timeline.

8. Damaged or lost parcels

If your parcel arrives damaged, or does not arrive within 10 business days of dispatch within Australia, please contact us immediately at support@savoir-fairejewellery.com.au. Do not discard any packaging — it may be required to support the insurance claim.

We will lodge a claim with the carrier and, where the loss is confirmed, remake and resend your piece at no extra cost. For international orders, carrier claim timelines can extend to 30–45 days; we will keep you informed throughout.

9. Contact